Refund policy

The Lasting Record, we want you to feel confident and completely satisfied with your purchase. If an item is not right for you, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, undamaged, and in the same condition in which it was received. All jewelry must be returned in its original packaging, with any tags, protective materials, or accessories included. You may also be required to provide your receipt or proof of purchase. Items showing signs of wear, scratches, alterations, damage, or improper handling may not be accepted.

For hygiene reasons, earrings and other pierced jewelry may not be eligible for return once opened or worn unless the item arrived damaged, defective, or incorrect. Gift cards, personalized or customized items, sale items, and products clearly marked as Final Sale are also not eligible for return unless required by applicable law.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery at katie@lastingrecord.com. Please include your order number and clear photographs of the item so we can review the issue and provide an appropriate solution.

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping method when returning an item, as we cannot guarantee receipt of packages that do not include tracking.

If you would like to exchange an item, the fastest option is to return the original item first. Once your return has been accepted, you may place a separate order for the replacement item you would like.

For orders shipped to the European Union, customers may have the right to cancel or return an eligible order within 14 days without providing a reason. Returned items must still meet the same eligibility requirements stated above, including being unworn, unused, and returned in their original condition and packaging.

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional processing time for your bank, credit card company, or payment provider to complete the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at katie@lastingrecord.com.

Please contact us at katie@lastingrecord.com before sending any item back. Returns sent without prior approval may not be accepted.