Privacy policy

The Lasting Record, we value your privacy and are committed to handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, and protect information when you visit our website, place an order, create an account, subscribe to communications, or contact us.

When you use our website, we may collect information such as your name, email address, phone number, billing and shipping address, order details, payment-related information, and account information. We may also collect technical information such as your IP address, browser type, device information, and interactions with our website.

We use this information to process and fulfill orders, arrange shipping, provide customer support, communicate order updates, prevent fraud, improve our website and services, and comply with applicable legal obligations. If you choose to subscribe to marketing communications, we may also use your contact information to send product updates, promotions, special offers, and other store news.

Payment information is processed securely through our payment providers. The Lasting Record does not directly store complete credit or debit card information when payments are handled through third-party payment processors.

We may share necessary personal information with trusted service providers that help us operate our business, including Shopify, payment processors, shipping carriers, analytics providers, marketing platforms, and other service partners. These providers receive information only as necessary to perform services on our behalf or as required by law. We may also disclose information when necessary to comply with legal requirements, protect our rights, or prevent fraudulent or unlawful activity.

Our website may use cookies and similar technologies to remember preferences, understand website activity, improve functionality, and provide a better shopping experience. Depending on your location and browser settings, you may be able to manage or disable certain cookies.

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, meet legal obligations, and protect our legitimate business interests.

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or restriction of certain personal data. You may also unsubscribe from marketing emails at any time by using the unsubscribe option provided in those communications.

We take reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Our website and services are not intended to knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or business operations. Any updated version will be posted on this website.

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or need assistance regarding your personal information, please contact us at katie@lastingrecord.com.